Return & Refund Policy

We want you to feel confident shopping with ZoomNook. If an item is not right for your home or pet, you may request a return within 30 days of delivery, subject to the conditions below.

Return eligibility

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging. Please keep your order confirmation or proof of purchase.

Items that are used, damaged after delivery, missing parts for reasons not caused by ZoomNook, or returned more than 30 days after delivery may not be eligible for a full refund.

How to request a return

Before sending any item back, contact us at support@zoomnook.store with your order number, the email used at checkout, the item you would like to return, and clear photos if the item arrived damaged or incorrect.

We will review your request and provide the next steps. Please do not send items back to the manufacturer.

Damaged or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us at support@zoomnook.store as soon as possible with your order number and clear photos. We will review the issue and help with an appropriate resolution.

Refunds

After we receive and inspect an approved return, we will email you with the outcome. If approved, refunds are processed to the original payment method within 5–7 business days. Your bank or card provider may require additional time to post the refund.

Return shipping

Customers are responsible for return shipping costs unless the item is confirmed to be damaged, defective, or incorrect due to our error. Original shipping charges are non-refundable unless required otherwise.

Need help?

For questions about returns, refunds, or an order, email support@zoomnook.store.